Emergencies - what to do?

Water is coming from somewhere and is causing damage:

1. Turn the water off at the stop-cock (usually under the kitchen sink.)
2. Run all the hot & cold taps to empty whatever water is in the pipework.
3. Try to find the source of the leak - if possible, isolate by closing isolation or service valves.
4. Call 0777-438-4221 for EMERGENCY CALL OUT SERVICE.

Deal with radiator leaks before they become a bigger problem:

1. Shut the valve by closing the thermostat on the top of the valve to '0' or the frost setting.
2. If you don't have a thermostatic valve (or TRV as they are known), take the white cap off the valve and close it with a set of pliers.
3. Shut the lockshield valve - this is the valve at the opposite end to the TRV.
4. Deal with any spillages.
5. Tighten the nuts (gently) on the valves to attempt a temporary repair.
6. Call 0777-438-4221 FOR EMERGENCY CALL OUT.

I can replace valves quickly and without mess. Depending on the type of system, valves can be removed, inspected and replaced without having to drain your system, saving you time & money.